Reference

How We Handle Your Account Data

We collect the information needed to verify your account, process bKash, Nagad and Rocket transfers, and keep your lobby access secure. This policy explains what we hold, how we use it, and how you can request changes or deletion.

Account verificationPayment processingSecure data storageUser rights respected
Explore Lobby Read FAQ
kela ghar How We Handle Your Account Data
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to review what information we hold, correct a detail, or request account deletion, our support team will guide you through the process. We handle data requests during the same hours we assist with deposits and withdrawals, so you get a reply without waiting days.

Live chat Open the chat bubble in your account dashboard and ask for a data access or deletion request. Our agents verify your identity using your registered mobile number, then process the request or escalate it to our data team if it requires manual review.
Email inquiry Send your request from the email address linked to your kela ghar account. Include your registered mobile number and a brief description of what you need. We reply with the steps to confirm your identity, then fulfill the request within the timeframe local data-protection guidance recommends.
Account settings Log in and visit the Privacy section under your profile. You can download a copy of your account data, update contact details, or submit a deletion request directly. Once submitted, you'll see a confirmation message and receive an email when the request is complete.
DATA PRACTICES

How We Protect and Manage Your Information

We use encryption for payment transfers, limit employee access to account records, and log every withdrawal approval so you can review activity. If you close your account, we anonymise gameplay history and delete personally identifying details once record-retention periods expire.

Collection and use

We gather your mobile number, payment wallet details for bKash, Nagad or Rocket, device type, and IP region to verify your account, process deposits, release withdrawals, and detect duplicate registrations.

Cookies and tracking

Session cookies keep you logged in when you move from Football Betonsite to Crash Countdown or check your wallet. Analytics cookies show us which lobby sections players in Dhaka or Chittagong visit most, helping us improve navigation.

Third-party sharing

We share payment details only with bKash, Nagad, Rocket processors to clear your transfers, and with fraud-prevention partners to flag suspicious patterns. We never sell your information to marketing lists or data brokers.

Your rights

Request a copy of your account data, ask us to correct outdated information, or submit a deletion request through live chat, email, or account settings. We confirm your identity using your registered mobile number, then process the request.

Privacy Policy Questions

We collect your mobile number, payment wallet details for bKash, Nagad or Rocket, device type, and IP region. This information verifies your identity, processes deposits and withdrawals, and prevents duplicate accounts. We do not ask for more than we need to operate the platform.

Yes. Log in to your account, go to Privacy under profile settings, and click Download My Data. You'll receive a file with your registration details, deposit and withdrawal history, and session logs. You can also request a copy through live chat or email support.

We retain transaction records for the period required under financial record-keeping obligations, typically several years. After that period expires, we anonymise gameplay history and delete personally identifying details. If you close your account, the deletion process begins once retention requirements are met.

We share payment details only with bKash, Nagad, Rocket processors and fraud-prevention partners. Game studios receive anonymised session data to stream live tables but never see your name or mobile number. We do not sell your information to marketing lists or data brokers.

Contact support via live chat, email, or submit a deletion request in account settings under Privacy. We verify your identity using your registered mobile number, then close your account and delete personal details once retention obligations are met. Withdraw any balance before submitting, as deletion is permanent.

Session cookies keep you logged in across lobby sections like Baccarat Grand and Crash Countdown. Analytics cookies show us which pages visitors use most. You need session cookies for account access, but you can disable analytics cookies in your browser settings without affecting gameplay or wallet functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoHoldem FlashBetAppkela ghar App

Related pages

kela ghar Bangladesh Prize Hunters Khulna Mega Prize About Us kela ghar Login